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SAP C-C4H56-2411 Exam Syllabus Topics:

Topic	Details
Topic 1	Personalization and Extensibility: This part assesses the expertise of a Solution Customization Expert and involves managing personalization, extension fields, validations, and determinations. It looks at how users can tailor and extend the system to meet specific business needs.
Topic 2	Cases: This domain measures the skills of a Business Process Analyst and focuses on the configuration of document types, party roles, status schemas, and business flows. It evaluates the understanding of case management and process structuring within the system.
Topic 3	Integration: This domain targets the skills of an Integration Architect and covers the various integration scenarios supported by SAP Service Cloud Version 2. It assesses the ability to connect the system with other applications and services.
Topic 4	Scenario Based Questions: This section evaluates the problem-solving abilities of a Solution Consultant and presents questions based on fictional scenarios to test comprehensive knowledge of SAP Service Cloud Version 2 in real-world contexts.
Topic 5	Service Objects: This section targets the proficiency of a Service Operations Specialist and covers the setup of service objects like Registered Products, Installed Base, and Warranty. It looks at how these elements are configured to support service management processes.
Topic 6	Master Data: This part evaluates the knowledge of a Data Management Specialist and focuses on setting up master data within the system. It includes configuring essential entities such as Account, Contact, Product, Organization, and employees to support business operations.\| User Management: This domain tests the abilities of an Access Control Manager and involves managing the creation of users and business roles, including assigning the appropriate authorizations. It ensures the secure and efficient administration of user access within the platform.

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SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q31-Q36):

NEW QUESTION # 31
Which of the following parameters can be maintained by the administrator when configuring a new e-mail channel? Note: There are 3 correct answers to this question.

A. Channel type
B. Mashup service
C. Channel e-mail ID
D. Case type
E. Default account

Answer: A,D,E

NEW QUESTION # 32
Which of the following services can be activated in SAP Service Cloud Version 2? Note: There are 2 correct answers to this question.

A. Live activity configuration
B. Initial user
C. Agent Desktop
D. Templates

Answer: C,D

NEW QUESTION # 33
How can service agents create cases? Note: There are 2 correct answers to this question.

A. In the Related Service Object facet of registered products, Create button (+) and select Case.
B. In Agent Desktop, click the Create button (+) and select Case.
C. In the Account General facet, Create button (+) and select Case.
D. In the case worklist, Create button (+) and select Case.

Answer: A,B

NEW QUESTION # 34
What steps are required to convert incoming emails into cases? Note: There are 2 correct answers to this question.

A. Define the default email template for incoming enquiries.
B. Create and activate a case type.
C. Enable the email channel within the CTI configuration.
D. Create an email channel for the object type Cases and enter the default case type to be used.

Answer: B,D

Explanation:
To convert incoming emails into cases in SAP Service Cloud V2, administrators must create an email channel for the object type Cases and enter the default case type to be used, which defines how emails are mapped to cases. Additionally, creating and activating a case type is required to ensure the system recognizes the case structure for email conversions. According to SAP documentation, "Setting up an email channel for Cases and activating a case type are mandatory steps for email-to-case functionality." Enabling the email channel within CTI configuration (A) is incorrect, as email channels are separate from CTI. Defining the default email template (C) is optional for outbound responses, not inbound conversions.
Reference:
SAP Help Portal: Email-to-Case Configuration in SAP Service Cloud V2
SAP Community: Email Channel Setup

NEW QUESTION # 35
Which objects can you assign to an installed base? Note: There are 2 correct answers to this question.

A. Customer
B. Registered product
C. Warranty
D. Maintenance plan

Answer: B,C

NEW QUESTION # 36
......

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Best Reliable SAP Valid C-C4H56-2411 Test Topics - C-C4H56-2411 Free Download

SAP C-C4H56-2411 Exam Syllabus Topics:

C-C4H56-2411 Instant Download | C-C4H56-2411 Latest Version

SAP Certified Associate - Implementation Consultant - SAP Service Cloud Version 2 Sample Questions (Q31-Q36):

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