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Peoplecert CASM Exam Syllabus Topics:

Topic	Details
Topic 1	Agile concepts and practices: This part evaluates the knowledge of DevOps Developers regarding how various frameworks such as DevOps, ITIL, SRE, Lean, and Scrum facilitate Agile Service Management. These practices are vital for driving business value and improving service delivery.
Topic 2	Scrum roles and events: This section measures the understanding of Process Designers concerning Agile processes, including Scrum roles, events, and artifacts. It highlights their relationship to process improvement, ensuring that participants can effectively navigate and implement Scrum methodologies.
Topic 3	Agile process improvement goals: This section assesses the capabilities of DevOps Developers in sustaining process improvements while enhancing automation. The goal is to achieve better efficiency and performance within organizations.
Topic 4	Adapting Agile thinking: This section assesses the abilities of Consultants and focuses on applying Agile thinking to IT delivery processes. It emphasizes the importance of aligning team efforts with customer needs to deliver solutions more rapidly. A key skill measured here is the ability to prioritize customer requirements effectively.
Topic 5	Two aspects of Agile Service Management: This area focuses on the skills of Consultants in learning about Agile Process Improvement and Agile Process Engineering. It ensures that processes are streamlined and effective, crucial for maintaining agility in service management.
Topic 6	Agile manifesto core values: This section of the exam measures the skills of Process Designers and covers the significance of cross-functional teams that promote trust, collaboration, and efficiency in achieving organizational goals. Understanding these core values is essential for fostering a productive work environment.

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Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q30-Q35):

NEW QUESTION # 30
What is the starting point when designing an Agile process?

A. Understand the practice's vision and goal
B. Understand the service management architecture
C. Getting the right stakeholders engaged
D. Understand who your customers are and what they value

Answer: D

Explanation:
Designing an Agile process begins with understanding customer needs and value to ensure that processes align with delivering that value efficiently.
A . Incorrect. While understanding the vision and goal is important, focusing on customer value takes precedence in Agile.
B . Correct. Agile emphasizes delivering value to customers, making this the critical starting point for process design.
C . Incorrect. Engaging stakeholders is essential but follows after understanding customer needs.
D . Incorrect. Understanding architecture comes later in the design process, after defining customer-centric objectives.
Reference:
Agile Manifesto: Customer collaboration over contract negotiation.
ITIL 4: Service design principles.

NEW QUESTION # 31
Who should select the automation tools to do a job?

A. Agile Practice Owner
B. Those with the most knowledge of the job
C. Site Reliability Engineer
D. The Agile Service Management Team

Answer: B

Explanation:
The selection of automation tools should be made by those with deep knowledge of the job, as they understand the specific requirements and nuances of the task.
A . Incorrect. The Agile Service Management Team supports automation efforts but may not have the technical expertise to select specific tools.
B . Incorrect. The Agile Practice Owner ensures alignment with goals but does not typically choose tools.
C . Correct. Those familiar with the job requirements are best suited to select the appropriate tools.
D . Incorrect. While Site Reliability Engineers may contribute, they are not the only ones qualified to select tools.
Reference:
DevOps practices: Collaborative tool selection.
ITIL 4: Importance of domain expertise in automation decisions.

NEW QUESTION # 32
Which of the following is NOT a microprocess characteristic?

A. Each activity delivers its own value
B. Provides for small, frequent releases
C. Outputs may be inputs to multiple practices
D. Supports one process

Answer: B

Explanation:
Microprocesses are small, independent activities within a broader process, focused on efficiency and adaptability. Let's evaluate the options:
A . Incorrect. While small, frequent releases are characteristic of Agile principles, this is not a specific characteristic of microprocesses. Microprocesses focus on modularity and adaptability rather than release strategies.
B . Correct. Outputs from microprocesses can feed into multiple practices, demonstrating their flexibility and reusability.
C . Correct. Each microprocess adds incremental value, aligning with Agile's iterative approach.
D . Correct. Microprocesses are often tailored to support specific processes or practices.
Reference:
Agile Process Improvement: Microprocess design principles.
ITIL 4: Process modularity and adaptability.

NEW QUESTION # 33
An organization's CIO believes they will better serve customers if they become more Agile. How can an organization become more Agile?

A. Shift IT's main focus to software development
B. Be more collaborative
C. Both A and C
D. Put strict control on changes and only allow them early in development

Answer: B

Explanation:
Becoming more Agile requires fostering collaboration, flexibility, and customer focus. Let's evaluate the options:
A . Incorrect. While IT plays a crucial role in Agile transformation, solely focusing on software development doesn't address Agile principles like collaboration, iterative value delivery, and responsiveness to change.
B . Incorrect. Strict control over changes contradicts Agile principles, which encourage adaptability and welcoming change throughout development.
C . Correct. Collaboration is a core value in Agile, emphasizing interactions among teams, customers, and stakeholders to deliver value effectively.
D . Incorrect. While collaboration is correct, pairing it with a narrow IT focus (option A) doesn't reflect a holistic Agile transformation.
Reference:
Agile Manifesto (Individual and interactions over processes and tools).
Principles of Agile Transformation: Collaboration and adaptability are key.

NEW QUESTION # 34
How does the Agile Service Manager serve the organization?

A. By ensuring the Team is customer-focused
B. It does not serve the organization; it serves the Team
C. By helping to improve the overall agility of the organization
D. By focusing on outcomes over artifacts

Answer: C

Explanation:
The Agile Service Manager serves the organization by fostering agility and improving the ability to respond to change effectively.
A . Correct. The Agile Service Manager's role includes driving organizational agility by aligning processes and practices with Agile principles.
B . Incorrect. While Agile values outcomes over artifacts, this is a broader principle, not the primary focus of the Agile Service Manager's service to the organization.
C . Incorrect. Ensuring customer focus is more specific to the team and Product Owner roles.
D . Incorrect. The Agile Service Manager serves both the team and the broader organization by aligning efforts with strategic goals.
Reference:
ITIL 4: Agile Service Management as part of organizational agility.
SAFe Framework: Role of leaders in promoting enterprise agility.

NEW QUESTION # 35
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CASM Practice Exam Online, Reliable CASM Braindumps Free

Peoplecert CASM Exam Syllabus Topics:

Peoplecert CASM Dumps [2025] Boost Your Exam Preparation

Peoplecert Certified Agile Service Manager V2.1 Sample Questions (Q30-Q35):

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